Log in to access your account, balance, and bonuses

How do I log in to my SpinGenie account from my phone without getting lost in menus?

Open the SpinGenie site or app and tap “Log in” on the top bar, then enter the email (or username) and password you used at sign-up. If you turned on Face ID, Touch ID, or a device PIN, approve the prompt to finish.

What should I do if SpinGenie says my password is wrong even though I’m sure it’s right?

Use “Forgot password” on the login screen and reset it from the email link, then try again with the new password. If you copied and pasted the password, retype it once to avoid hidden spaces.

Can I log in to SpinGenie with Google or Apple, or do I have to use an email and password?

If your account was created with Google or Apple sign-in, use the same button on the login screen and approve the sign-in on your device. If you registered with email, stick to email login unless you add a social login method in your account settings.

What do I do if SpinGenie keeps logging me out right after I sign in?

Turn off any VPN or ad-blocking that rewrites pages, then clear the site cookies for SpinGenie and log in again. On a shared device, avoid private browsing mode because it wipes the login session when you close the tab.

How can I log in if I changed my phone number or I’m not receiving the security code?

Check that your device has signal and that SMS short codes aren’t blocked, then request the code again after a minute. If SpinGenie offers email verification as a backup, switch to email; otherwise, contact support and complete an ID check to update the number.

Can I stay signed in on SpinGenie, or is that risky on a shared computer?

On your own phone or laptop, “Keep me logged in” saves time, but set a screen lock and don’t store the password in a public browser. On a shared computer, don’t use the option and always log out from the account menu when you’re done.